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Customer Service 

 

In order to meet user demand and ensure the user's legitimate rights ,our company made the following commitments to the vast number of users for products and its quality .

 

1.AQS-1 Electrical energy calibration instrument produce by our company adopt national standard JJG596-1999 and electric power industry standard DLT585-95 ,which meet with other technical standards issued by the state and also arrive other auxiliary function in the production manual .we have obtained the license for manufacturing measuring instruments approved by the people’s republic of china ,its license number is CMC04000153

 

2.The products of our company pass rate of 100% 

 

3.Guaranteed by our company to ensure three package policy of quality since sell within 12month .

 

Repair:due to product quality causes failure, the company free repairs.

 

Replacement:due to product quality causes failure and it is hard to repair for us ,the company can replace .

 

Return:when customer acceptance the products ,found that the products function is not in conformity with the contract requirement ,the company will assume full responsibility for return.

 

4.If the products specifications or functions caused by customer reason can not meet with the usage demands and in the case of the products is not used or accessories complete.the company bear to responsible for change the products according to customer requirement .

 

5.The company provide lifetime maintain service for exceeding expiration date (three guarantees )lead to products quality problem ,however we have to charge necessary cost for the products ,other repairs cost we can offer repairs service free.

 

6.The fault instrument return from customer which need to be repair ,the repair time is not more than 7 days 

 

7.Software part sell out by the company ,we can provide free upgrade service timely .

 

8.The products sell out by company ,we can provide technical train and service and also offer the on-site training or assign personnel by the customer to participate in supply’s training base on the different demand of customer .

 

we need to seriously  listen the quality information feedback or suggestion from customer at any time .if necessary ,we have to build customer service files and collect related information ,deal with and solve customer’s opinions and problem in time .